'Betta Value Stores\r'

'Betta value submits meeting report: The first gear issue in the meeting that we discussed was that at the store enterance, there are in like manner few shopping baskets, and any addressable trolleys are of the wrong type. The store has difficultys with persuading shoppers to tax return them to the trolley park at the briny entrance of the store. We had rather a ponder on this issue as Zara and Ahmed had quite strong in break upects. Ahmed had the idea of nectar points and that either time you put your trolley adventure you will get points on your card. And in the death you can trade your points for a item sold in the store.In the stopping point we decided that this would be too ofttimes of a hassle so instead we went with Zara’s idea. Which was to firstly buy more trolleys so there are destiny available but to buy the ones you contract to put a pound in. This expressive style people will return their trolleys so they can admit their pound back. We aspect a disadvantage for this would be that we would guard to replace each(prenominal) existing trolleys with ones which dumbfound s good deals for moneys. In the give the axe we decided this would be a good thing to grade in as it will be genuinely beneficial in the end. The southward issue that we discussed was that staff are seen to be unhelpful.That checkout time operators do non agnise the location of items, people are withal seen to be stacking shelves afterwards the store has undefendable for the public and that younger employees are impromptu with dealing with the public. For the solution of this first problem intimately people carry on stacking the shelves we came to a clean conclusion of started stacking shelves foregoing and for them to train to stack the shelves faster. The solution to the checkout operators we were torn between two. One idea was that we give a sheet of account to the checkout operators outlining where most of the goods in the store are locat ed.The other idea we had was that we demand a touch screen ready reckoner in which you type in the describe words of the item and it will tell you its location. We said that initi tout ensembley it would cost quite a bit but in the end it well be very beneficial. Thirdly we discussed the circumstance that most customers suggested that we should stretch a lot more operate rather then just sell household goods and groceries. Some services and facilities they suggested include having lottery kiosks, newspaper stalls, shoe repairs, property points etc.We had quite a debate about this but one thing we all agree at was that we would offer nigh of these services rather all of them and we agreed that this would be a top precedency as we would not want to escape customers to other businesses who provide these services. In the end we all agreed on the fact that we should for now work towards getting a lottery kiosks and stand for newspaper. We would see if this would remedy the bus iness as a full and meet customer needs after assessing this we would re-evaluate of what other services we should provide for customers.Another master(prenominal) issue that was on the minds of a lot of customers was that no allowances are made for shoppers who have mobility problems or small children or who declaim little English. At first we were helpless as to solve this problem and could not generate many solutions. In the end though we decided that we would employ some(a) employees that were bilingual and maybe put signs up that are in other languages as well as English for all to understand. We also decided that a behave out side of the building would be appropriate.\r\n'